PRIVACY NOTICE BC HOTELES SA – HOTEL ALMIRANTE is allowed to inform all interested parties that in compliance with our Personal Data Protection Policy, the personal data we obtain by virtue of the operations that you request or celebrate with our company will be treated in accordance with to the principles and duties defined in Law 1581 of 2012 and other regulations that deal with and regulate this matter.
Learn more by visiting the following link on our main website:
In accordance with Law 679 of 2001 and Law 1336 of 2009, through which provisions are issued to prevent and counteract exploitation, pornography and sexual tourism with minors, in accordance with the provisions of said laws, all persons they must prevent, block, combat and denounce the exploitation, accommodation, use, publication, dissemination of images, texts, documents, audiovisual files, misuse of global information networks, or the establishment of telematic links of any kind related to pornographic material or alluding to sexual activities of minors.
Pursuant to the provisions of article 17 of Law 679 of 2001, BC HOTELES SA advises tourists that the exploitation and sexual abuse of minors in the country are considered crimes and therefore penalized.
By virtue of Decree 3840 of 2009, BC Hoteles SA has adopted a "Code of Conduct" model, which promotes prevention policies and prevents the use and sexual exploitation of children and adolescents in tourism.
It is our priority to satisfy the needs of our guests and clients, offering them a quality service, with warmth, according to international hotel standards. Our processes are designed to adapt flexibly to the evolution of the market, thus contributing to the continuous improvement of our Management System.
At the Hotel Almirante Cartagena Colombia BC Hoteles SA We are committed to adopting and adhering to the code of conduct to prevent and avoid the use and sexual exploitation of children and adolescents in tourism, complying with laws 1329, 599, 1453, 1236 and resolution 3840, developing prevention and training activities for our guests, visitors, contractors and officials in pursuit of the sustainable development of our environment and the continuous improvement of our social fabric.
At Hotel Almirante Cartagena Colombia BC Hoteles SA we are committed to controlling and minimizing the environmental, socio-cultural and economic impact generated by our activities, by complying with the current legal framework and developing prevention and sustainability training activities for our guests. , collaborators, suppliers and interested parties; always in pursuit of the sustainable operation of our destinations and the continuous improvement of our Management System.
In accordance with the guidelines of the tax reform (Law 2277 of December 13, 2022), as of January 1, 2023, accommodation and lodging services will generate VAT with a general rate of 19%. Only the exemption of this tax is maintained for foreign visitors NOT Residents in Colombia and for the special customs regime zones and the archipelago of San Andres, Providencia and Santa Catalina.
In case of smoking inside the room, the hotel will charge your account the sum of $500.000 corresponding to the cost of deodorizing the room.
We thank you in advance for your collaboration.
Resolution 1956 of 2008
The lodging service with pets at the Almirante Cartagena Hotel is allowed under the conditions established in these regulations. By signing this document, the guest agrees to comply with these conditions without detriment to the policies established in the hotel registration form and under the same effects of the accommodation contract.
It is the responsibility of the guest:
1. Present a support of the state of health and vaccinations of the pet.
2. Respect the instructions of the hotel team on the areas of the hotel in which the access of pets is not allowed, for example, the restaurants and the pool area.
3. Keep your pets under your supervision in public and transit areas of the hotel, using the safety accessories that are necessary according to the nature of your pets (muzzle, collar, leash, etc.).
4. Take your pets out to relieve themselves under the rules of coexistence applicable in public environments and take responsibility for their waste.
5. Respond financially for any potential damage caused by your pets to the facilities, staffing, equipment or furniture of the hotel.
6. Respond in accordance with legal requirements to any aggression by the pet towards hotel staff, other guests, visitors or contractors.
7. Provide food for your pet.
1. The hotel has a dog security device, it is recommended to take the necessary precautions when traveling with your pet, the Hotel Almirante Cartagena and the contracted security company are not responsible for any incident.
2. Pets are the sole responsibility of their owners, you must be careful with balconies, elevators and other spaces that may represent a risk for them.
3. No more than two pets are allowed per room.
4. Only domestic animals are allowed, the trafficking of wild species is a crime in our country.
5. Pets must not weigh more than 15 kilos.
6. The waste produced by the pet must be collected by its owners.
7. You must comply with the regulations related to pet ownership.
8. Pets should not be left alone in the rooms. An additional charge of minimum $400,000 will be applied if pets dirty, damage or create excessive disorder in the room.
9. Noise must be kept to a minimum. The barking of dogs or the meowing of cats may disturb guests. If you leave your pet in the room unattended and making noise, the hotel staff will remove your pet from the room and move it to another place in the hotel, which guarantees the tranquility of the other guests and a minimum charge of $200 will be charged. 000.
10. For the safety and comfort of your pet, the maid will NOT clean your room if your pet is left unattended. If you and your pet are in the room while the maid is present, your pet must be on a leash or in a pet crate. Please contact the housekeeper about the time you prefer to clean your room.
11. The pet owner will be responsible for the repair and/or replacement of any items stained or damaged by their pets.
12. You agree to respect and indemnify BC HOTELES SA from any claim or damage related to your pet or domestic animal during your stay at the hotel, including any third-party claim.
You must pay the value of the boarding fee for your pet.